Improving the Passport Customer Experience


Project Title Improving the Passport Customer Experience
Project Summary Map and present the customers’ journey with Passport Services.
Country United States
Agency Department of State
DoS Office CA/PPT/PMO
Post N/A
Section N/A
Number of Interns 1
Project Description

Map out the different Passport customer journeys after research, with special attention paid to pain points. Brainstorm high-impact changes to Passport customer experience.

Desired Skills Interests
Skill
Graphic design
Storytelling
User Experience (UX)
Data vizualization
Customer Service
Travel
Public Affairs
Additional Information

Complete primary customer journey map by September 30, complete secondary customer journey maps by November 15.