|Project Title||Improving the Passport Customer Experience|
|Project Summary||Map and present the customers’ journey with Passport Services.|
|Agency||Department of State|
|Number of Interns||1|
Map out the different Passport customer journeys after research, with special attention paid to pain points. Brainstorm high-impact changes to Passport customer experience.
Complete primary customer journey map by September 30, complete secondary customer journey maps by November 15.