Status: Approved
Project Code: L-STATE-USA-F-1
Project Title | Reimagining On-boarding |
---|---|
Project Summary | Design an on-boarding process for new staff joining the Office of Foreign Assistance’s (F). |
Country | United States |
Agency | Department of State |
DoS Office | F |
Post | N/A |
Section | N/A |
Number of Interns | 1 |
The Office of Foreign Assistance (F) is a hybrid team, comprised of both State Department and USAID employees. Each agency has slightly different on-boarding human resources, budget, and general services requirements, which makes the F’s on-boarding process more complicated than non-hybrid bureaus and offices. These inherent on-boarding challenges have been exacerbated during the COVID-19 pandemic, with the overwhelming majority of F staff now working remotely.
F would like to invite a creative and entrepreneurial student to help us reimagine what the on-boarding process should look like. The student would work with their mentor in F to determine the specific steps to achieve this goal, but activities supporting this project would likely include the following:
1. Research phase – review existing documents on F on-boarding, conduct literature review to gather best practices on on-boarding new staff, conduct interviews of F staff to identify pain points and gaps in existing process, map out current F process
2. Design phase – design a new process that addresses gaps and root causes of on-boarding issues; draft supporting guidance documents, checklists, and on-boarding materials
3) Testing phase – conduct focus groups, interviews, and a pilot of the new on-boarding process and improve the process based on feedback
4) Implementation phase – communicate and provide training on new process to F staff
Skill(s) |
---|
Analytical writing |
Design thinking |
Editing and proofreading |
Educational design |
Infographic design |
Research |
Survey / polling design |
Writing |
In addition to helping us make on-boarding more efficient and user-friendly, F would like this project to focus on fostering diversity, equity, and inclusion (DEI). We would want the student to work closely with and incorporate recommendations from F’s DEI Council.